Unfortunately, our stay at Ramada Plaza Wrexham was very disappointing. Upon entering our room, we found a towel that had mud all over it ā not what you'd expect from a supposedly reputable hotel. Check-in was also poorly handled. One of our group was waiting for his room key and briefly stepped away to say hello to us after a long drive. The reception staff snapped at him, saying āThereās other people waiting, hurry up,ā ā incredibly rude and unprofessional.
Later that evening, we went to the hotel bar, which is advertised as 24-hour. However, the staff member told us itās not actually 24-hour and that we wouldn't normally be served at that time ā though he did serve us ājust this once.ā
Overall, the service and cleanliness were not up to standard and we wonāt be staying here again.