2/10 - Terrível
Sarah
Viagem de negócios
16 de fev. de 2025
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Manager threatened us with violence!!
Worst experience of my life!!!!!!
The stay in the room was 2/5. The walls were paper thin, like the neighbours were in your space 24/7. The best thing- and only reason it got a 2, was the cleaner, who did an outstanding job.
Due to having to leave one night earlier than the 7 nights booked (due to an emergency), I asked if we could get a refund. He replied that we need to give 24 hours notice. I completely understood and asked where from here. He stated he could try and onsell the room or provide a credit. I was happy with either. To be clear, we had paid nearly $1800 upfront at the beginning of the week. So he had all of our money.
I always book through Expedia for credit and on my return home, I emailed him on three different occasions inquiring about my Expedia points. He finally replied and told me he had cancelled my Expedia credits, despite me paying IN FULL when we arrived.
I rang him to discuss this issue and he did not allow me to speak, but started the conversation by screaming repeatedly “You f&@$en B@&$@h!! You f$&@en liar!!” down the phone at me. He wouldn’t even let me speak and ask about the Expedia credits. After 2 minutes of constant profanity and abuse, I hung up in tears. When my husband rang him back, he called me horrific names (“Your wife is a prostitute”) , made references to my husband’s anatomy and threatened us with “I know where you live!!” And “I’ll come and burn your house down with your family inside!!”,