6/10 - Ok
Emilia
Viagem a dois
10 de fev. de 2025
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Limpeza
Good location, there are many cafe shops and restaurants within the building
Free carpark in the basement
Very decent size outdoor swimming pool for hotel guests
Free shuttle bus to the beach
Decent size room size
- Breakfast is good but without too much imagination, same repeatative items, very limited selection of cold cuts. There is no coffee! You can make instant coffee. Seriously? In a 4star hotel?
Check in was fast and staff was overall friendly.
We had major issues with the cleanliness. After showering I have noticed brown stains on the bottom tiles inside the shower. I honestly did not want to get a closer look what it was but it was dark brown...
Grouts between the tiles are discoloured, had an orange / yellow colour. Scales on the tiles, inside the shower and by the toilet at the bottom.
I complained to reception got offered to move to another room. We didnt want to move and asked to get the room properly cleaned addressing the issues I highlighted. It was more or less done.
Sofa is uncomfortable, you sink in when you sit down, found old food left overs, bread crumbs between the sofa.
We had no hot water to shower on the first 2 days, appeared on day 3.
Bolt inside the door is broken! Ypu cannot close the door from inside.
Safe is not screwed to the furniture, pretty pointless.
This place has so much potential and could be so much better but let down mainly by staff.
Management should do much better on checking standards at every aspect of the hotel.
Emilia
Hospedou-se por 5 diárias em fev. de 2025