4/10 - Insatisfatória
Vanessa V.
26 de nov. de 2024
Pontos positivos: Limpeza
Would Not Stay There Again
The location is good. Close to beach and Broadwalk. Beside the Costa Hotel. The poor rating is for several reasons. The main one being we were locked out of our unit for 2 hours in the later evening because the battery was dead in the keypad. The office was closed and thanks to one of the other guests we were able to get hold of the property manager or owner...don't even know who the person was. They sent some couple that didn't really know what to do. It was a very cool night and we had shorts on. My husband was already suffering from a cold so he sat in the car for awhile with the heat running. He finally came out and told the maintenance guy how to take the hinges off. Then my husband had to take the door off as the other man didn't think it could be done. They were so disorganized. When this couple finally found a way to get into the office, the keys for all the units were just loose in a box with no identifiers. It was unbelievable. Besides this, there was a long black hair on the shower wall, had trouble getting hot water so couldn't wash the dishes. No paper towels or Kleenex supplied. No dish towel.. No beach chairs. The place was fixed up nicely but the amenities were less than acceptable. We received no apology for being locked out. No compensation for being locked out and the communication was very poor. A guest across from us was also having a problem with her keypad so it wasn't just us. I guess you get what you pay for!
Vanessa V.
Hospedou-se por 2 diárias em nov.. de 2024