Vilas em Fontes Termais de Hakone, 14

"Overall it was a good stay. The onsen is amazing! Rooms are big and spacious, but furniture is showing signs of getting dated and in need of a refurbishing. Comfortable pillows and bed a little hard for my preference. We had for dinner the Luxury Kaiseki including 4 dishes, of which 2 were great (sashimi and sukiyaki) and 2 others I didn’t enjoy, although appearance was beautiful. The dinner included the sushi buffet, but our waiter didn’t explain that properly, so I found it out only at the end of the dinner and regret for not focusing more on it as the sushi options were great with lots of bluefin tuna. My major complain about the hotel is the lack of response to questions I sent for over 3 months through hotels.com tool and even direct email. They simply didn’t reply emails despite my several follow ups. "

"Lugar maravilhoso e pessoas extremamente simpáticas "

"Fantastic Hotel"