Where do I start ! We arrived a day late as there was a big motorway accident in uk , so we missed the plane , refused nights refund ! Doesnāt cater for autism , after speaking to guest relations was advised they would bring chips for the autistic child at 10:30pm every night without charge happened once we were charged for room service, the room got a quick once over daily the sheet was ripped but still on the beds , we between us had at least 35 bites child included , mainly when we were in bed , I slept with cold wet towels around my ankles to get some relief , went to chemist for antibiotics and steroid cream, as usual sunbed wars ! Dining areas were worse it was utter carnage , should be a one way system in place people barging around pushing and shoving ! Booked the cabana bed for a birthday was informed they would decorate the cabana bed ā¦nothing ballonās a few hours later was told we bring champagne and cake nothing ā¦. The service down there was appalling waited over an hour for a coffee , not worth 95 pound ! Mini fridge not filled up no water in room , staff are rude ! We heard still asking guests for good reviews , there was around 3 members staff that we spoke to were good that was Pablo, Jimmy and the guy on Rollar skates all polite and well mannered.All the staff looked to be working very hard all the time , All in all if you looking for 3 to 5 star with the money you pay donāt go there
