4/10 - Insatisfatória
dana
Viagem a dois
31 de jul. de 2025
Arrived at the property, and the hostess/desk clerk was very nice. Slightly hard to find our room and had to pass by the room next door’s 2 barking dogs. Found the room. Very nice, clean and nice view of ocean with picnic table on shared patio( with the dogs).
Almost immediately we were told by our neighbor’s with the dogs that there was a Tsunami alert for the area(low and close to the beach), and they had decided to leave. .. The desk clerk had failed to mention this.
I returned to the desk, and she did verify that there was an alert on, and showed me an escape route map if the evacuation sirens came on. Hmmmm.
Rather than stay up all night to wait for the sirens we decided to leave.
The next day I called Expedia to ask for a refund. They called the motel and the person they spoke with (a man) said there would be no refund and hung up on the Expedia representative. I really feel this was not a very good way to handle the situation- there were plenty of vacancies, and we did not use any of the rooms facilities. Not like they turned others away! They could have at least offered to give us a credit for another date.
The place was cute and clean and appeared comfortable, and has a wonderful location right on the beach -really perfect if no Tsunami threat. We will of course not be returning because of the poor customer service attitude.
dana
Hospedou-se por 1 diária em jul. de 2025
