I had stayed at this property due to the convenience to the DCU center. There was a systems issue from the moment I tried to check in, and many people were unable to check in for about 45 minutes. During this time, no coffee was available in the lobby as it was supposed to be. I was told during this time by a staff member that I could have a late check out the following day (until 1pm) without a fee. I appreciated this due to the inconvenience and check in wait time. By the time I was able to check in (having to wait on line once again), they would not honor this request. This experience just left such a bad taste in my mouth that this one simple thing that the hotel could do within their power to make up for the inconvenience, they chose not to do in the end, even after I was told I could do this. I even called Hilton and they told me this should not be an issue, but when it came down to it, the hotel told me,"it's up to us, not corporate" and didn't do the right thing. I would not stay here again.
