2/10 - Terrível
Shidrokh
14 de jan. de 2025
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Do yourself a favor and avoid this place at all costs. It’s not worth your money.The place is dirty and freezing. I booked it for 3 nights because it was close to my uncle’s home, but I regretted it as soon as I arrived.
When I got there, someone handed me a key in front of the door, showed me the room, and then left. There’s no elevator, and the entire place felt scary and filthy. I had to carry my luggage up the stairs, and after settling in, I went out for dinner.
The room was freezing cold. I thought the heating system might have been turned off, so I adjusted the thermostat, expecting it to be warm when I returned. But when I came back at night, the place was dark, scary, and still freezing. There was no one around to help. I spent the night in four coats, unable to sleep properly or even use the restroom. I cried myself to sleep because I felt so helpless.
In the morning, I looked for a manager. A man was there, and I told him about the situation. He claimed the room wasn’t cold and offered to bring a heater from his house if I wanted. I was shocked! I asked how a “3-star hotel” could operate like this, and he told me they weren’t a hotel and didn’t have any stars. When I pointed out that they advertised as a 3-star hotel on Expedia, he said he had no idea about it.
I contacted Expedia, and they advised me to check out and leave. They promised to refund me for the remaining two nights, but it took two weeks because the property wouldn’t answer their calls or cooperate.
Shidrokh
Hospedou-se por 3 diárias em dez. de 2024