6/10 - Ok
Karin, Aurora
Viagem com a família
13 de mai. de 2025
Pontos negativos: Serviço e funcionários
A few kind hearted suggestions. Since it appears the rooms are all upstairs, a bell hop would’ve been very very helpful. As it was, my daughter had to drag up two suitcases and two bags up 2 flights of stairs with no assistance.
It was very very difficult.
I followed with things to carry up the stairs and as a 64-year-old woman, it was also very difficult. I almost fell on the last few steps before Suite 12.
I suggest a nightlight in the bathroom. Maybe a sign that says “watch your head” for the loft, because that was unexpectedly painful. A clock in the suite would’ve been nice.
housekeeping needs to do a better job cleaning out the shower. There must’ve been a clog or Hair & I took a shower standing in water the whole time. Very unpleasant.
I also suggest educating the person at Check in. She didn’t know where the “game room” was and didn’t know you had a pool table.
She told us to ask a server where it was and this was a dinner time. We probably wouldn’t even have known there was a game room or a chessboard, if it wasn’t for the paper left in the suite which provided some information.
The speakeasy really the only good part of our stay. We spent our time on the property watching the Cubs game in the speakeasy. We were mostly by ourselves, & it was very pleasant.
I doubt we would stay there again.
I didn’t feel the hospitality and customer assistance that should’ve been provided at an Inn, for that price.
Karin
Hospedou-se por 1 diária em mai. de 2025