It was the best of times...it was the worst of time. Our interaction with VRBO and the host was absolutely terrible. We tried to communicate with them, and we simply did not get responses back - the level of responsiveness was unacceptable. Two weeks before our trip my wife was injured, and we were advised by her doctor not to go on our vacation. We contacted the host to see if we could cancel, but we were told we could not. We offered to swap dates (we wanted to make the trip) but we were told that was not possible either We contacted VRBO and they offered to intervene with the owner on our behalf to see what could be done. From that moment on, we received no feedback at all from either VRBO or the owner. Since we had already paid for the unit, we decided to make the trip anyway rather than just have that money go to waste. We followed the check in instructions we had received but when we arrived at the site, no one was there to meet us. We called VRBO and thankfully someone answered - they told us to wait, and they would attempt to contact the host. Finally, they did get in touch with the host who eventually sent a representative over to the unit. When our host's representative finally arrived, she said no one was there to meet us because we had cancelled!! I told her we tried to cancel but we were told we could not.
On the positive side the upper floor condo/ lodge was beautiful - spacious and clean and in a great location.