We booked the hotel for four days but were very disappointed with the attitude of the staff. After a 12-hour journey with my family, during which my kids were tired and two elderly members were crying at the reception, the manager, told me to remove my children from the hotel if they cried at any point. I was shocked by her behavior and pointed out that she was being extremely rude and out of line. She tried to deflect the discussion to other points.
Since I wanted a peaceful stay and did not want to start our holiday on a terrible note, I remained calm and let the issue go. However, this incident did ruin our mood. Later in the evening, the manager apologized for her behavior, which I accepted.
Nevertheless, I question why such a terrible welcome was necessary. Was it because of our race? I did not see her behave this way with other white guests, whom she served politely and respectfully. On several other occasions, her behavior fell short of the expected hotel service standards, and I had to remind her of how to speak to a guest. In total, we experienced her rudeness three times during our stay.
I will be writing to the hotel separately about this issue, as it is important for them to know how their staff's behavior can ruin someone's holiday.
The only good aspects of the hotel were the view and location.
