4/10 - Insatisfatória
Nicole B.
18 de jul. de 2024
Disappointing stay, would not stay again
We booked this house for a family reunion in July and were traveling with 4 family members who were in their 70's. After repeated calls to Vacasa about there being no ac in the house (or any fans) and it being stifling hot in the house we kept being told a local Vacasa representative would be in touch with us shortly. We missed over 3 hours of our family reunion waiting for a response and still have not received one (we are now home from our trip). Vacasa totally dropped the ball here on customer service and also in not listing the "amenities" of this property from the start. Only after speaking with one representative during our stay, did she state we checked and it does not look like this property has any ac. Then in checking the listing they crossed out ac which wasn’t the case when we booked the reservation! The pictures of the house may have been shot with a wide angle lens because none of the rooms are as large or as bright as they appear in pictures. Notes for other renters: there is only a pod coffee maker at this house (no coffee is supplied) and we were given one trash bag and when we asked for another one to replace one that had ripped, we were told we are only supplied one and to buy more. We enjoyed our time with our family but our stay at this house was disappointing to say the least. Stay elsewhere or if you are just coming in for a short stay, the local hotels and inns in the Valley are a better deal.
Nicole B.
Hospedou-se por 2 diárias em jul. de 2024