4/10 - Insatisfatória
Natalie H.
11 de mar. de 2024
Great house; mixed stay due to lack of information
Our trip to Higgins Lodge was very mixed. As a whole, the house was great with plenty of space and we loved the fireplace, availability of wood, and the proximity to Sugarbush.
We did have some negative experiences with this booking. When we arrived we were given the code to the door without any instructions and could not figure how to get in. We tried a to reset the lock to get in, but ultimately had to drive up the street for service to make a phone call. The property manager was able to give us the code to unlock the lock box with the key.
The hot tub was a selling point for this house, however 5 of our guests got a rash of "pseudomonas aeruginosa" which we believe to be caused from the hot tub being poorly maintained.
On the last night we were there, it snowed 14 inches and we woke up to no power or water. The weather is not within anyone's control, however, we believe there should have been information left behind for a situation like this where we could get in direct contact with the owners or someone local in the area. We managed to get in contact with the property manager by walking up the street for service, however they had no info to share about a plow. We were able to get plowed out of the driveway by a local in the area.
Overall, this property is great. I believe leaving information for tenants would have completely improved our experience. This includes basic information and a direct contact to a human representative of this house in cases of emergency.
Natalie H.
Hospedou-se por 2 diárias em mar. de 2024