I have stayed in many Hotels, and this was the first time I felt compelled to complain to manager........ Lots of contacts to reception, by phone and in person, about 2 major faults......all met with a smile and a promise, but NO ACTION!!!!!! I am 71, am on crutches, and had 2 grandchildren with me, so expected to get what I had ordered room wise, and when forced to move, expected a warm room.......
Also expected some more reaction from my complaint.....reduction in payment for example???
Food disappointing, but it is a motorway Hotel, for meetings etc mainly, but I had expected a bit more.
