8/10
Everything was very good with the exception of very false and misleading advertising on Expedia when it came to the pool. The second photo of the facility on Expedia which comes up - even before the pictures of the rooms themselves - shows a large pool with waterslide which is actually not on the property and not part of the hotel. There is a caption below referring to it as “the pool” and describing it. The actual pool is, in fact, a small outdoor pool shown later on in the group of hotel pictures. I changed my booking from a downtown Victoria hotel specifically so my kids could have the use of the pool and waterslide pictured while I completed my triathlon. When I addressed this issue with management, I was told that the picture of the large pool is posted as a “point of interest” only. My phone was flashing red at night until I figured out how to clear 4 messages from it that were still on there from 4 months prior. Other than that, the staff are courteous and responsive, the free breakfast at the restaurant is very good and the room is clean - but if you think you are getting the big pool with waterside with the property, be forewarned.
Ali
Hospedou-se por 3 diárias em jul. de 2025