Fachada

Avaliações de Kenilworth Resort & Spa

5 out of 5
Kenilworth Resort & Spa
Utorda Salcete, Majorda, Uttorda, Goa

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 80 de 169 avaliações" "
Nota 8 - Boa. 48 de 169 avaliações" "
Nota 6 - Ok. 22 de 169 avaliações" "
Nota 4 - Insatisfatória. 9 de 169 avaliações" "
Nota 2 - Terrível. 10 de 169 avaliações" "

8,6/10

Limpeza

8,2/10

Serviço e funcionários

8,6/10

Comodidades

8,0/10

Condições e instalações da propriedade

7,6/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Vipin, Milton Keynes

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff service excellent but taking far too long to serve food from the time order has been placed.
Hospedou-se por 7 diárias em dez. de 2024
Resposta de Author em 10 de dez. de 2024
Dear Mr. Sawjani, Namaste!!! Thank you for sharing your feedback about your recent stay at Kenilworth Resort & Spa, Goa. We’re glad to hear that you enjoyed aspects of your stay, such as the beautiful surroundings & the staff behavior and Service. However, we noticed that some areas did not fully meet your expectations, and we apologize for any inconvenience caused. Please know that your comments are valuable to us, and we are actively working to address the concerns raised to improve the guest experience. We hope to have the opportunity to welcome you back soon and provide you with an even better stay. Warm regards, Kaity Furtado Front Office Manager Kenilworth Resort & Spa, Goa

2/10 - Terrível

Mayank

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
We had terrible experience at the checkin. We got 3rd room after 3:30pm. It wasn't ready at 3. And when we asked for VIP access they didn't have any information and didn't offer any help or VIP access. They were simply uninterested in offering any VIP access or even providing something in replacement to room upgrade
Hospedou-se por 1 diária em nov. de 2024
Resposta de Author em 6 de dez. de 2024
Dear Guest, Namaste!!! Thank you for sharing your feedback about your recent stay at Kenilworth Resort & Spa, Goa. We deeply regret that your experience did not meet your expectations, and I sincerely apologize for the inconvenience caused. during check-in We strive to improve, and your feedback will help us do so. when checked on the VIP access we understood that the team missed out in sharing clarity that the VIP Lounge Bar was accessible for all and depending on the Booking Package were the Offers applicable. We are sorry to hear about the issues you faced. Please be assured that we are taking immediate steps to address this and improve our services. Your feedback is incredibly important to us, and we truly appreciate your patience. Please feel free to contact with us directly. We hope to welcome you back soon for a much-improved experience. Warm regards, Kaity Furtado Front Office Manager Kenilworth Resort & Spa, Goa

10/10 - Excelente

Kaizad

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 6 diárias em jul. de 2024
Resposta de Author em 7 de nov. de 2024
Dear Guest, Namaste ! Thank you for your wonderful review of Kenilworth Resort & Spa, Goa! We are thrilled to hear that you enjoyed your stay, especially our beachfront location and the attentive service from our team. It was a pleasure hosting you, and we’re delighted that you found everything to your satisfaction. Your kind words motivate our team to continue delivering exceptional guest experiences. We look forward to welcoming you back for another memorable stay. Should you need any assistance with your future booking, please don’t hesitate to contact us directly. Warm regards, Kaity Furtado Front Office Manager Kenilworth Resort & Spa, Goa

10/10 - Excelente

Ashish

Hospedou-se por 3 diárias em set. de 2024
Resposta de Author em 17 de out. de 2024
Dear Mr. Gidh, Namaste ! Thank you for your wonderful review of Kenilworth Resort & Spa, Goa! We are thrilled to hear that you enjoyed your stay, especially our beachfront location and the attentive service from our team. It was a pleasure hosting you, and we’re delighted that you found everything to your satisfaction. Your kind words motivate our team to continue delivering exceptional guest experiences. We look forward to welcoming you back for another memorable stay. Should you need any assistance with your future booking, please don’t hesitate to contact us directly. Warm regards, Kaity Furtado Front Office Manager Kenilworth Resort & Spa, Goa

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Lovely place, great service, only not so good thing I have to say is it was quite expensive to eat and drink there and the taxi service they use is a rip-off. In example I got a taxi from the hotel to Gopa airport in North Goa about 1 hour and 15 minutes, I paid 3000 INR in a local taxi, but the hotel taxi was 6000 INR. Nevertheless a lovely hotel with impeccable service.
Hospedou-se por 12 diárias em set. de 2024
Resposta de Author em 8 de out. de 2024
Dear Mr. Lawson, Thank you for taking the time to share your experience at Kenilworth Resort & Spa, Goa. We are delighted to hear that you had a pleasant stay and found our service impeccable. We understand that your dining and transportation experiences were not up to your expectations. Please accept our sincere apologies for the inconvenience you had to experience. We duly note your concerns about the pricing of our in-house dining as well as the taxi service. It is our continuous effort to improve our guest's overall experience and feedback like yours is of immense help. As for the taxi service, we will review the price discrepancy shared for future to prevent such issues to our Guest. Once again, we thank you for your invaluable feedback and look forward to an opportunity to serve you better in the future. Best Regards, Kaity Furtado Front Office Manager, Kenilworth Resort & Spa, Goa

10/10 - Excelente

Rolando

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The drinks were too good.
Hospedou-se por 2 diárias em set. de 2024
Resposta de Author em 27 de set. de 2024
Dear Mr. Marquez, Namaste! Thank you for taking the time to share your feedback about your experience at our Resort. We are thrilled to learn that you enjoyed our drinks. We take pride in our extensive range of beverages and it's always rewarding to see our guests appreciating our offerings. We regret if any of our services did not meet your expectations. Our objective is to provide an exceptional experience to our guests and your feedback is invaluable in helping us to continuously improve and meet our guests' expectations. Thank you again for your review. We look forward to welcoming you back in the near future. Best Regards, Kaity Furtado Front Office Manager, Kenilworth Resort & Spa, Goa

10/10 - Excelente

Virat

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall good experience
Hospedou-se por 2 diárias em set. de 2024
Resposta de Author em 27 de set. de 2024
Dear Mr. Bansal, Namaste ! Thank you for your wonderful review of Kenilworth Resort & Spa, Goa! We are thrilled to hear that you enjoyed your stay, especially our beachfront location and the attentive service from our team. It was a pleasure hosting you, and we’re delighted that you found everything to your satisfaction. Your kind words motivate our team to continue delivering exceptional guest experiences. We look forward to welcoming you back for another memorable stay. Should you need any assistance with your future booking, please don’t hesitate to contact us directly. Warm regards, Kaity Furtado Front Office Manager Kenilworth Resort & Spa, Goa

10/10 - Excelente

JIWOON

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 5 diárias em set. de 2024
Resposta de Author em 27 de set. de 2024
Dear Mr. Joo, Namaste ! Thank you for your wonderful review of Kenilworth Resort & Spa, Goa! We are thrilled to hear that you enjoyed your stay, especially our beachfront location and the attentive service from our team. It was a pleasure hosting you, and we’re delighted that you found everything to your satisfaction. Your kind words motivate our team to continue delivering exceptional guest experiences. We look forward to welcoming you back for another memorable stay. Should you need any assistance with your future booking, please don’t hesitate to contact us directly. Warm regards, Kaity Furtado Front Office Manager Kenilworth Resort & Spa, Goa

10/10 - Excelente

ATUL

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em ago. de 2024

8/10 - Boa

Shakti

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Nice hotel, good service but did not like the construction / repair noise. Lacked comfort.
Hospedou-se por 4 diárias em jul. de 2024

10/10 - Excelente

Sandeep

Hospedou-se por 1 diária em jul. de 2024

10/10 - Excelente

Kirti

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Best resort for kids and families.
Hospedou-se por 5 diárias em jun. de 2024

10/10 - Excelente

Chetan

Viagem com a família
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jun. de 2024

10/10 - Excelente

Ajay

Viagem com família e crianças pequenas
Pontos positivos: Condições e instalações da propriedade
Great resort if you want to enjoy an exclusive time with your friends/ family. Large rooms that can easily accommodate a family of 2 adults, 1 teen and 1 child. Nice large swimming pools separate for adults and kids. Access to clean and beautiful beach to enjoy morning swims and late evening sunsets. Very courteous and helpful staff. In house bfast lunch and dinners are limited but taste great Lots of dining options nearby including Martins corner.
Hospedou-se por 3 diárias em mai. de 2024

10/10 - Excelente

Parth

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good luxury property to stay
Hospedou-se por 1 diária em mai. de 2024

8/10 - Boa

Haejean

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

vanika

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful stay

10/10 - Excelente

Mark

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Glorious Goa
Hospedou-se por 3 diárias em abr. de 2024

8/10 - Boa

Kristen, Montrose

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
The property was dated and room furniture definitely needs an update. Great service, especially with Selwyn and other pool bar staff. Need to learn some updated cocktails, like Aperol Spritz.
Hospedou-se por 5 diárias em mar. de 2024

4/10 - Insatisfatória

Peter

Viagem a dois
Pontos negativos: Condições e instalações da propriedade
Construction was disruptive, beach is nice
Hospedou-se por 2 diárias em mar. de 2024

6/10 - Ok

S

Viagem com a família
Pontos positivos: Limpeza
Hospedou-se por 5 diárias em fev. de 2024

10/10 - Excelente

Warren

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 4 diárias em jan. de 2024

10/10 - Excelente

Nylda

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em jan. de 2024

8/10 - Boa

Nahel

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e condições e instalações da propriedade
Hotel was good but definitely not a 5 star. Location was great the beach and pool area are lovely. The only downside is the poolside food wasn’t great and staff were very slow at serving food and some drinks they have to get from the main hotel so you have to wait just to get a fruit juice. Otherwise we were happy with the breakfast. A good range of food. We were there for new years and they had a fabulous party set up on the grounds with so many food options, a live band, dance floor etc. Other than this the Orel is quite and had very little entertainment in the evenings
Hospedou-se por 5 diárias em dez. de 2023

10/10 - Excelente

Juliana

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good staff
Hospedou-se por 7 diárias em dez. de 2023

10/10 - Excelente

Sumit

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023

10/10 - Excelente

Gaurav

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved our stay with little kids along. The park, swimming pool, play zone, spa, gym and beach proximity makes it a perfect stay for family
Hospedou-se por 1 diária em out. de 2023

10/10 - Excelente

Gaurav

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It's a great one stop property if you want to camp here for few days with family and just enjoy views, play, food and beach with family. Awesome experience
Hospedou-se por 3 diárias em set. de 2023

10/10 - Excelente

Neha Singh

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our stay was very pleasant
Hospedou-se por 2 diárias em jul. de 2023
Resposta de General Manager em 28 de jul. de 2023
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,Ashok TannaGeneral Manager

8/10 - Boa

Jayanthi

Hospedou-se por 3 diárias em abr. de 2023

10/10 - Excelente

Christopher

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 9 diárias em dez. de 2022
Resposta de Ashok Tanna, General Manager em 13 de jan. de 2023
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,

10/10 - Excelente

Harjeet Singh

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em dez. de 2022
Resposta de Ashok Tanna, General Manager em 13 de jan. de 2023
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,

10/10 - Excelente

Piyush

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had a great stay at this lovely property. Considering a five star, it’s a decent property with a nice location. I would stay the property itself is great but the rooms are not luxury enough. We were out most of the day enjoying the amenities and the beach so it didn’t hurt us but if I wanted to stay in the room, it’s not five star.
Hospedou-se por 2 diárias em nov.. de 2022
Resposta de General Manager em 28 de nov. de 2022
Dear GuestNamaste!Thank you for taking out time to put in your honest comments. We thank you for your patronage of Kenilworth Resort & Spa and considering us as your preferred hotel during your recent visit.We have taken a note of your appreciation as well as shortfalls. We would like to assure you that all corrective measures have been taken and necessary trainings have been imparted. We believes in ""Atithi Devo Bhaba"" and imparting best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony.My team joins me in looking forward to get a chance to serve you once again!Thanks and RegardsAshok TannaGeneral Manager

2/10 - Terrível

Juan

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 6 diárias em out. de 2022
Resposta de Ashok Tanna em 25 de out. de 2022
Dear GuestNamaste!At the onset, I would like to take this opportunity to thank you for the patronage of Kenilworth Resort & Spa and express my earnest apologies for the inconvenience that you had to face. We are deeply concerned.We have taken a serious note of your feedback. We would like to assure you that all corrective measures have been taken and necessary trainings have been imparted. Words cannot express how truly I feel for the inconvenience that was caused, however we take this opportunity to request you to not make it a life time experience.With the actions being taken and trainings imparted, we firmly believe that we shall be able to meet the expectations that you have entrusted us with, and promise and assure you of our best services at all times. My team joins me in looking forward to get a chance to serve you once again!Thanks and Regards,

8/10 - Boa

Pamela

Hospedou-se por 1 diária em out. de 2022

8/10 - Boa

Nicolas

Hospedou-se por 5 diárias em ago. de 2022

2/10 - Terrível

Deepak

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Never truth them
Worth as they gave us the room at 2 pm When I had early chk in
Hospedou-se por 1 diária em mai. de 2022
Resposta de Ashok Tanna em 13 de jun. de 2022
Dear Guest Namaste! At the onset, I would like to take this opportunity to thank you for the patronage of Kenilworth Resort & Spa and express my earnest apologies for the inconvenience that you had to face. We are deeply concerned. We have taken a serious note of your feedback. We would like to assure you that all corrective measures have been taken and necessary trainings have been imparted. Words cannot express how truly I feel for the inconvenience that was caused, however we would like to inform that the check in time for our resort is 3 PM and the early check in offer comes with subject to availability clause. With the actions being taken and trainings imparted, we firmly believe that we shall be able to meet the expectations that you have entrusted us with, and promise and assure you of our best services at all times. My team joins me in looking forward to get a chance to serve you once again! Thanks and Regards,

2/10 - Terrível

Rajat

Viagem em grupo, Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The overall property customer service is very poor and not worthy of a VIP access hotel. Offered a very bad quality room (smelly, dusty, etc.). Eventually changed room after 1 day because they just didn't have rooms available. Was not offered a late checkout, and then offered one at a very high price (almost USD 75) for an extra hour or so. This hotel should be removed from VIP access list. Thanks.
Hospedou-se por 3 diárias em abr. de 2022
Resposta de General Manager em 2 de mai. de 2022
Dear Guest, Greetings from Kenilworth Resort & Spa, Goa. Thank you for sharing your stay experience with us. We are disappointed to know that some aspects of your stay did not meet your expectations. We assure you that such experience will not be repeated. We look forward to welcome you back in the Resort in upcoming days. Warm regards,

4/10 - Insatisfatória

Gagandeep

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Not worth it. Dirty and old
App does not provides misleading information. This app charges lot more than what the actual rooms goes for in Hotel. Booked room with garden room and got view with wall , after negotiations with Hotel manager we managed to change our room to actual garden view. Bathrooms were stinky and very old.
Hospedou-se por 2 diárias em mar. de 2022
Resposta de Ashok Tanna, General Manager em 19 de mar. de 2022
Dear Guest, Greetings from Kenilworth Resort & Spa, Goa. Thank you for sharing your stay experience with us. We are disappointed to know that some aspects of your stay did not meet your expectations. We look forward to welcome you back in the Resort.Warm regards,

8/10 - Boa

Rajanya

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2022
Resposta de Ashok Tanna, General Manager em 10 de mar. de 2022
Dear Guest, Thank you for taking out the time to share your feedback with us. We are delighted to know you were happy with the overall product, our hospitality and friendly service and we look forward to see you at the hotel again. Warm regards,

2/10 - Terrível

Anmol

Viagem com a família
Pontos negativos: Serviço e funcionários
Don't stay here!
We had planned a family re-union after several years, and 17 of us came together in Goa (from different parts of India and the US), booking 7 rooms at this hotel, paying a total bill of about 4 lakhs, for a stay of 4 nights (2nd Jan 2022 to 6th Jan 2022). What followed, unfortunately, was unfortunate, unprofessional, and not at all expected from a reputed 5 star property. Amongst us, there were 5 senior citizens (well above 70 years of age each) and a 6th who had just got away from the ICU and was looking forward to a holiday with family, peace and quiet. Without any warning whatsoever, the hotel started renovation work. This was in the form of LOUD and CONTINUOUS drilling and banging right on top of our heads. Calls to the reception were met with empty promises like ... we will stop the work immediately, etc etc... none of which happened. This was at 3.30 pm, in the middle of the hot afternoon. We couldn't go out due to the heat, and staying in was nothing less than torture. Long story short – despite escalations to Duty Manager, project Manager, etc - nothing changed for 3 days, and finally I changed my flight (at considerable personal expense), and checked out a day early. Never again will we make the mistake of going to Kenilworth, and I have told everyone I know the same thing. There are plenty of great properties out there that treat customers with the honesty that they deserve!
Hospedou-se por 4 diárias em jan. de 2022
Resposta de Ashok Tanna, General Manager em 20 de jan. de 2022
Dear Mr. Anmol, Thank you for taking the time to share your experience. First and foremost, please accept my sincere gratitude for your patronage and it is with sincere regret that I noted your dissatisfaction with our services and facilities. I apologize for the unfortunate circumstances of your recent stay at our hotel and would like to state that this is by no means indicative of Kenilworth service standards. We are most concerned with the satisfaction of our guests and therefore your feedback is of great value to us. I have personally looked into the concerns highlighted by you and have discussed the same with my team for immediate improvements in the area mentioned. Measures including training and process implementation will take place with immediate effect to avoid issues of this nature in the future. It is our hope that you will give us the opportunity to better serve you in the near future. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. Please do not hesitate to contact me during your next visit. Thank you once again. Stay safe and warm regards,

6/10 - Ok

JIJU

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
JUST AVERAGE HOTEL
Check in was not so smooth... The girl at the reception was trying to delay the check in saying rooms are not cleant , while rooms were available ... and palm off a Christmas Brunch on us which we did not want , but under pressure they had to abort the same . Room cleanliness & upkeep needs to be improved , some days enough towels also were not kept in the rooms , work is going on in many rooms and the hotel needs a very prompt update to be called a Five star Resort... Breakfast facilities are limited and you could see guests standing out side for a long time to get the breakfast tables and even eating it like a buffet stating inside the hall , but on our request the F&B managers took the matter very seriously and the next day we could see a marked improvement in the same. Feels many of the staff are in experienced and new , may be because of the extended closure during Corona times... Even at the pools enough towels are not available and many of us had to wait a long time to get the towels... Staff at many locations were a lot casual in their approach , may be they need more training and guidance. They can do a lot better if they want to keep up their status of a 5 star....
Hospedou-se por 4 diárias em dez. de 2021
Resposta de Ashok Tanna (General Manager) em 11 de jan. de 2022
Dear Guest, Greetings from Kenilworth Resort & Spa, Goa. Thank you for sharing your stay experience with us. We are disappointed to know that some aspects of your stay did not meet your expectations. We look forward to welcome you back in the Resort.Warm regards,

8/10 - Boa

Nitin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Enjoyed a lot
It was a great stay. However, hotel is old now and that shows. But, they have now started renovating it part by part. Swimming pool of the hotel is among the best and is very large. Breakfast served was vey good. Italian restaurant was not fully operational but served us great Italian Pizza and pasta. The chef was especially very enthusiastic. Indian restaurant has limited menu and that disappointed us to some extent.
Hospedou-se por 1 diária em out. de 2021
Resposta de Ashok Tanna (General Manager) em 28 de out. de 2021
Dear Guest, Greetings from Kenilworth Resort & Spa, Goa. Thank you for sharing your stay experience with us. We are disappointed to know that some aspects of your stay did not meet your expectations. We look forward to welcome you back in the Resort.Warm regards,

6/10 - Ok

Deep

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Average
The entrance to the property is gorgeous. Staff is kind and courteous. Quick check in. Over all the property is old and run down. Rooms and bathroom is quite small. Balcony is tiny too! Beds are comfortable. The hotel could use an uplift for sure.
Hospedou-se por 1 diária em out. de 2020
Resposta de The Management em 1 de dez. de 2020
Dear Deep, Thank you for visiting us at “KENILWORTH RESORT & SPA”. I hope we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at “KENILWORTH RESORT & SPA” , one you will remember forever. Looking forward to welcome you again soon. Thanks for staying with us From The Management & Team

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Satisfied Return Client
Excellent service and value for money. Recommended highly for location, comfort, food and hospitality. Leaving a very satisfied return client.
Hospedou-se por 1 diária em dez.. de 2019

2/10 - Terrível

Samarjit

Viagem com a família
Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bottomline: DEFINITELY NOT WORTHY OF 5 STAR RATING Either stay at a better known 5 star resort if this is a special vacation - we should have done that. Otherwise save your money and book any average 3 star hotel because thats what this is comparable to. Cons: Poor rooms, uncomfortable mattress / pillows. I know other 5 star resorts in the area that offer a menu for different kinds of pillows. Room locks kept malfunctioning - had to get keys reprogrammed multiple times. Pool was completely unattended everytime we went - we had to clean our own poolside chairs and get our own towels on each visit. Restaurant staff never heard of decaf coffee - we asked multiple people. Room service staff kept knocking on multiple occassions when "Do not Disturb" sign was on - only to check the minibar. This was in the middle of our visit, not the day of checkout. Pros: Breakfast buffet was good. Staff was friendly but were clearly completely untrained.
Hospedou-se por 4 diárias em out. de 2019

10/10 - Excelente

Viajante verificado

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was polite and very caring. Restaurant was awesome. Pools are great. Overall excellent.
Hospedou-se por 2 diárias em nov.. de 2019

8/10 - Boa

Sudipta

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Good experience and great staff
It was a good stay with very attentive and helpful staff! The hotel seems to be an old property, some upgrades to the rooms could do magic! Overall it was a good experience given it was a solo trip.
Hospedou-se por 4 diárias em out. de 2019

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jun. de 2019

10/10 - Excelente

Viajante verificado

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very good property. Service was excellent. Enjoyed the stay.
Hospedou-se por 3 diárias em jun. de 2019