We checked in and were given a room. When we opened the door, the beds were unmade, there were beer bottles all over, and questionable stains on the bathroom floor. We returned to the front desk and the annoyed attendent gave us a new room, complaining that the first one should have been cleaned. She also let us know that there was a couple staying in a room that was supposed to be unoccupied and that she might have to call the police. Not very reassuring. The following morning we went to breakfast (one of the perks is that it's included). However, the only food available was yogurt, cereal, and bagels. The pancake machine was empty and there was a sign on the serving dishes reading, "No meat until truck comes". Disappointing.
But even more of a disappointment was returning to our room after a long day and finding that it hadn't been cleaned.
Our daughter just moved to the area. This was our second stay at this hotel. We will not return. No apologies for our inconvenience... no refund for our breakfast... simply a complete lack of customer service.
