2/10 - Terrível
Kym
Viagem com a família
23 de set. de 2024
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Stayed at Swaroop for 3 nights with family.
Property itself is lovely but the treatment by management and staff we received spoilt the stay.
Arrived a little earlier than check in. Everywhere else we stayed (and usual for most hotels) they would check us in and look after our bags and let us know when the room was ready. Would not check us in. Left our bags away from the reception next to the lift.
Check in when room was ready took about 20 minutes to scan each passport and visa - which could have easily been done earlier while we were hanging around.
Room was very big and spacious and clean. Comfortable beds. TV didn't work.
On check in we were told breakfast was included. So we went to breakfast first morning. Very poor breakfast buffet. Coffee was little nescafe sachets supplied in the room anyway. Cereal was stale. Toast and chips!
We didn't eat much.
Next morning went to breakfast and after eating a bowl of the stale cereal each and one cup of coffee we were presented with a bill for 1500 INR (approx $26). We were obviously surprised not only by the bill (as we had been told breakfast was included) but also by the amount! No menu or mention of price on display.
Queried at reception. Now told not included! Had we known we would not have returned. Explained this and that we had only eaten cereal so amount was excessive. Response was completely unreasonable. Manager accused us of being liars and stealing breakfast and threatened to call the police!
Kym
Hospedou-se por 3 diárias em set. de 2024