The property was in a great location, and the rooms were comfortable and clean with an old fashioned charm. Staff carried my suitcase up the staircase, which I appreciated.
My first double room had a balcony, bidet, and bed with a comfortable memory foam mattress. My second room was smaller, no balcony, with less comfortable spring mattresses (two singles pushed together), no bidet and it was facing the street and tram track.
I had originally booked three nights on Expedia then I needed a fourth. I wasn’t able to extend the original booking so I simply booked another night.
Unfortunately, because this represented two separate bookings, I had to change rooms mid-stay even though when I checked in, I was told I could remain in the first room for my entire stay.
While I can understand that such things happen, I did not appreciate the way in which I was told I had to move and that it was impossible for me to keep my original room. It didn’t help that the weekend rate for my room with fewer amenities was more than what I paid for the better room.
Overall, I enjoyed my stay and would recommend a bit more attention be paid to room assignments in future as my dissatisfaction with this situation could easily have been avoided.
