6/10 - Ok
Jody R., San Francisco Bay Area
18 de set. de 2024
Pontos positivos: Limpeza
Great unit and location, but Vacasa (property mgmt) was very disappointing.
The unit is located right off Hwy 89 near Hwy 80. It was perfect for us because we were attending a show in Reno and visiting with family who live in Truckee. The unit was convenient and comfortable, with easy access to Reno, Tahoe City, and Truckee. It was very quiet outside the hours of the roof project, which Vacasa failed to notify us of. Nearby is the Truckee Crossroads Shopping Ctr with SaveMart, CVS, and a smattering of small businesses. I booked the unit on 8/3/24 for 9/12 -14/24. On Sep 9, I looked at VRBO to see if the unit was vacant the night before our arrival. It was, so I requested an early check-in at 1:00 p.m. I was told it would depend on the housekeeping team's ability to finish cleaning the unit. WHAT? The unit was not occupied the night before our arrival. We found a construction company working on the roof and siding when we arrived. Their equipment was scattered all over the building's driveway. They kindly moved everything when we told them we needed to park in the driveway. We found a flyer taped to the front door announcing the work schedule would be from 9/3 -13/24. We had to close all the shades for privacy because the workers were on ladders outside. The following morning, while we were relaxing in bed, one of the workers knocked on the door and asked if we would move our car. We then had to listen to hammering and banging all morning. I emailed Vacasa and complained, but their response was weak, with no additional follow-up.
Jody R.
Hospedou-se por 2 diárias em set. de 2024