HORRENDOUS! The room we booked was not honoured. We paid for a Deluxe Quad room with one double bed and 2 single beds for family of 4, inclu was SUPPOSED TO BE TV, wifi, balcony, separate seating area. What we received was a room with 2 double beds, no tv, no wifi, no balcony, no separate seating area, dangerous steps immediately outside of bathroom, no handrail up steep flight of stairs to room, toilet and shower visible to outside through plain window into a public seating area as curtains did not cover window, poor quality sheets, lamps not working in the room, one double fold out bed squeaked horrendous all night, the other mattress leaned heavily to floor as a poor quality showing its age. We complained, and the staff member on reception did not know what to do, offering to leave comment for the sister of the owner the following morning. Next morning, requested a meeting with lady, who was not wanting to listen to my complaints, stating, "so you want the room for free". I replied, happy to pay, IF we had room we booked. She was aggressive, dismissive of complaint. She explained the room was not honoured because it was given to someone else who had arrived and wanted it for more nights so changed our room booking to the one without everything. I explained she should honour a booking made via Hotels.com some months beforehand, and her response was, that was not how her hotel worked. Only partial refund given as she did not know how to refund card. Over to Hotels.com
