2/10 - Terrível
Richard
19 de nov. de 2024
Pontos negativos: Limpeza e serviço e funcionários
Business owner had no help and was overwhelmed with too much to do. Multiple issues.
First, we were issued the wrong room (?) and later that night when dressed in our night clothes when notified by knock at the door that we had to move. After packing up and ready to move, another knock at door were told to stay there, other customer agreed to take the other room. Days later we found that we were billed for an upgraded room (that we did not request).
Second, got very little sleep due to road traffic accelerating uphill. Next morning we asked to be relocated to a more quiet room for the second night. Answer was “NO, there were too many people checking in and out”.
Third, we packed up and gave the key to the owner and said we were not willing to go through another sleepless night. We got no billing statement when leaving.
We tried to contact the owner but got no response. Initiated a dispute with the cc company but since we had no billing statement it couldn’t be disputed. The Expedia payment details when booking was not acceptable as a checkout statement.
So we were excessively charged by $172.05 ($288.60. - $116.55 nightly rate) for an upgraded room that we did not request, and a second night that we did not use because of an unacceptable room.
Locust Tree made out pretty well on this booking.
Richard
Hospedou-se por 2 diárias em out. de 2024