2/10 - Terrível
Daniel
1 de mai. de 2024
Pontos negativos: Limpeza e conforto do quarto
Bait and switch
We were supposed to be in a 1 bedroom executive suite with 2 beds near the lake. Two hours before check in, the company (ManageBnB) told us that the room was under "maintenance" and was unavailable. They said they got us a one bedroom on Yonge and. When we got there and it wasn't a one bedroom, it was a bachelor and it only had one bed. I'm traveling with a buddy but not one I would share a bed with.
Hotels.com contacted ManageBnB for us but ManageBnB insisted that the replaced our place with an equivalent place. They would not give a refund so we were stuck and Hotels com was unwilling to do anything else for us.
The bottom line is ManageBNB are a bunch of liars. We're pretty sure that the original condo we had booked eas not "under maintenance" but that they rented it for 3 or 4 times what we paid since it was the same night as the Leafs playoff game and there we also a lot of tourists here for the series between a Blue Jays and the Dodgers (with Shohei Ohtani).
I'm extremely dissatisfied with the way Hotels dot com handled this. I get my bookings through them because I expect them to not let things like this happen and if it does, I expect them to make it right.
ManageBnB are crooked and I would recommend not booking any properties that they manage.
Daniel
Hospedou-se por 4 diárias em abr. de 2024
