Our stay started with a very receptive welcome by the hotel staff at the entrance. We went to lunch at the hotel's restaurant to have the full hotel experience ( we would rather have dinner, but since we have a baby only lunch would be possible ). Our lunch started out well, they offered an appetizer buffet + course option, and we went for it. Very nice decoration without feeling over the top, and some friendly but not as welcoming staff as we expected. The buffet was very nice, with high quality appetizers and fine presentation. The course meal started well but had an unfortunate and overly long pause, and a ordering mistake which made the experience less pleasant, but the restaurant manager did a very good job to make up for this. The hotel was a bit smaller than imagined, but not less elegant or luxurious. They gave us a very nice upgrade of the room when checking in, that made this one the best experiences we had in Tokyo. We have been to Park Hyatt, Shangri- la, Mandarin, and they are all different from each other, and so was Four Seasons, with a more boutique approach and personal appeal. Very good hotel that will surely make your stay in Tokyo an even more memorable and pleasant experience.
