8/10 - Boa
CHRISTINA
Viagem a dois
28 de jan. de 2025
Pontos positivos: Limpeza e condições e instalações da propriedade
We stayed at the Paradero resort for 7 nights in late Nov/early Dec. We were drawn to this unique property and stunning architecture. Truly impressive, with a balance of both private spots and open areas. Each room is castle-like and every detail feels intentional. The roof top terrace and giant hammock are special spots to relax with privacy. The landscape creates a modern, natural space where you are surrounded by concrete, wood, and plants. However, we encountered several service issues that affected our experience. Before booking, we confirmed vegan options would be available, yet the restaurant failed to meet expectations. Despite notifying staff in advance, no vegan dishes were offered—only modified vegetarian meals lacking protein. Our concerns were dismissed by the restaurant manager. The resort’s activities were well-guided and enjoyable. However, service issues continued, including a 90-minute delay for return transportation from the sunset beach and a booking error for a bike ride which were blamed on new staff. The cooking class was excellent, the chef created a vegan menu and providing a fun, interactive experience. The resort’s location is near the beach but lacks direct access, a vehicle is recommended. This resort has significant potential, but staff and service is inconsistent. Training and attention to detail are essential to elevate the experience. The missed opportunities and lack of accountability left us disappointed for the price paid.
CHRISTINA
Hospedou-se por 7 diárias em nov.. de 2024