2/10
We are writing to formally express our deep disappointment. Although we had an amazing trip the accommodation we experienced as well as the communication/support from our host was not up to scratch. Shortly after arriving back at the apartment, we were confronted by an extremely large spider (see photo attached). This was not a typical insect that could be easily removed—it was of a size and nature that required professional handling. Understandably, as two young women alone in a foreign country, we were petrified.We immediately sought help by contacting the host directly for assistance. Unfortunately, the response was both unhelpful and dismissive. Rather than offering support, he laughed at our distress, leaving us to deal with the situation entirely on our own. This experience completely ruined our first night and has made us feel unsafe and unsupported in the accommodation. You would think that following this distressing phone call we had with the host they would contact us the following day to check in and ensure no further action was required but we received nothing. I would also like to note the staff at the facility although not directly responsible for our stay were rude and unhelpful. The apartment itself did not feel clean, stains were noted in the lien and dishes had to be washed prior to using as they had been put away filthy. We were very unhappy with our stay and would not recommend to anyone else.
GINA T.
Hospedou-se por 5 diárias em mai. de 2025