I booked the weekend for my parter and my 1 year anniversary. Swansboro is a town I fell in love with when I moved to NC and was excited to show her the charming town. Unfortunately, starting the day before we were set to leave I started losing vision in my eye. On the morning we were to leave for the vacation, I had to go into the ER to have emergency surgery to save my vision. I messaged Marc, the property owner, that I would be unable to make it due to emergency surgery and if there was any way I could cancel. Marc didn’t respond despite quickly replying to my questions prior to the visit. After a week, I tried again, asking if we could discuss the unfortunate cancellation. Now, multiple messages to him and calls from VRBO’s customer service over the last month and a half, Marc has continued to ghost both me and VRBO. I understand I cancelled past the cancellation policy, but I was hoping to maybe work out a discounted stay off-season, maybe getting my cleaning fee back as I gave him notice it wasn’t needed, or at least some acknowledgment. I can’t speak to the property, I know I was excited to visit and I’m sure it is wonderful, but I can say the Host Marc is not a great communicator and lacks basic empathy.