Joyce made the booking process so easy with the one million questions I had and was prompt about getting all the information we needed. We stayed at Smuggs in 2016 through an RCI exchange and it was great. This is truly a resort where there is something for everyone with great amenities, clean facilities, and friendly, helpful staff. This stay, booked through Joyce's Windham ownership, was over the top! She was able to upgrade our unit to a top of the line spacious unit in the most coveted "neighborhood" at Smuggs. We had 8 adults and 4 babies with so much space to spread out! On top of that we got 24" of fresh spring snow within the first 24 hours of arrival. Bliss!