Never Staying Here Again
My family and I stayed at here on Memorial Day weekend, and it was the worst hotel experience we've ever had. From start to finish, our stay was filled with problems and poor service.
Upon arrival, the receptionist was visibly annoyed and unwelcoming. The check-in process was slow and lacked any interaction, setting a negative tone.
Our room was in poor condition: grimy carpet and a wet spot near the fridge. When we returned later, the leak had spread. Reporting this to the front desk yielded no apology, just a room switch handled with indifference.
The new room was no better. The carpet was still grimy, the bathroom door didn’t close properly, several lights didn’t work, and the flooring around the bathtub was curling. Despite these issues, we tried to make the best of it.
However, the problems continued. While putting our toddlers to bed, the fire alarm went off and took forever to be silenced. Inquiries at the front desk were met with indifference.
The next night, at 9 PM, loud construction noises started in the room next door. Calls to the front desk were ignored or met with a busy signal. When I went down to address the issue in person, I was met with apathetic responses and no sense of urgency or apology.
This hotel showed a complete lack of professionalism and customer care. The state of the rooms and the staff's indifferent attitude were unacceptable. We will never stay at this hotel chain again and advise others to avoid it.
