2/10 - Terrível
Jennfer
Viagem em grupo
15 de jul. de 2025
Pontos positivos: Limpeza
⭐ 1-Star Review – A Night of Terror in the Vita Hotel Lift
We stayed at Vita Hotel in Malta for 4 nights, and while the rooms were spotless and beds comfortable, what happened to us after 1 AM on the 13th of July was something no guest should ever experience — and no hotel should ever ignore.
Six of us (4 British, 2 French) were trapped in the elevator on Level 1 for over an hour. The lift stopped suddenly, and from that moment, panic began to rise. We were left with no air, no reception, and most disturbingly, no assurance from the hotel staff. Their response was disorganised, hesitant, and completely inadequate for an emergency. We kept begging them to call the fire brigade, but were met with confusion and delay. Eventually, with a weak signal, one of us managed to call the fire department directly.
The fire operator stayed on the line with us until help arrived — more helpful and reassuring than the hotel staff themselves. When the brigade got there, they still had no plan. We were the ones who had to convince them to send a ladder and help us escape through a gap between the lift doors and shaft wall. One of us is asthmatic, and after getting out, paramedics had to check us over due to the physical and emotional strain.
What did we get from the hotel after this traumatic night? A lunch and late check-out. That’s it. No follow-up. No written apology. No meaningful compensation. Nothing to acknowledge the emotional distress or danger we were put through….
Jennfer
Hospedou-se por 4 diárias em jul. de 2025