6/10 - Ok
Gergana
6 de jun. de 2025
Pontos positivos: Condições e instalações da propriedade
Mixed feelings about my stay.
I was really looking forward to staying in this hotel as the location and design is quite impressive. Moreover , I have chosen this hotel as a preparation and relaxation base before and after my wedding.
During the check-in I mentioned to the staff that me and my husband would be getting married on the following day and that I expect people coming in and out from the room (make up artists,hairdressers, photographers etc). The person who dealt with the check-in only smiled.
We were offered water,coffee or orange juice whilst being registered.
Usually management tend to mark similar special occasions by sending flowers,cards or some sort of a treat to the room. This was not the case before,on or after the big day!
The staff didn't initiate any day-to-day communication with us during the stay when entering or leaving the hotel during the stay. Upon checking out i had to wait over 20-25 minutes for someone to arrive at the desk
During that period no one from the passing by staff asked me anything.
I had to ask the barman to call someone as we had to leave.
The barman called his colleagues but they had left their mobile phones on the desk where I was sitting, so unfortunately I had to wait another 10 minutes or so.
We were not offered any refreshments during the check out.
We were in a rush after waiting so long,so I didn't have time to give my feedback.With regards to the actual room, as first time clients we were accommodated in a room.
Gergana
Hospedou-se por 2 diárias em mai. de 2025