When my step-daughter and I were looking for 5 star accommodations in Singapore, Expedia recommended the Grand Copthorne Waterfront hotel. Having worked in the movie industry for almost a decade, I can say unequivocally that this hotel reminded me more of a movie set facade than an actual 5 star hotel. While all the pictures on their website look inviting, it hardly tells the story of how minimal the actual services are.
While the rooms were well appointed, the services, the restaurants, and even basic things like maintenance were poor at best. My step-daughter’s room came with a broken bathroom light fixture, and the front desk didn’t answer her repeated calls for help. She eventually gave up and had to take a shower in the dark. The refrigerators in both of our rooms didn’t work at all.
The hotel’s amenities were also disappointing. The restaurants and the convenience stores closed earlier than posted. The quality of their daily buffet was more akin to an airport lounge than the quality of a luxury 5 star hotel. Expect to pay at least 35 dollars (SGD) per person for mediocre and overcooked food. Additionally, there were only 4 chairs in the entire lobby for people to sit. The staff has a lot to learn about how to service the hotel’s patrons.
The staff should look up the definition of the word “guest” in a dictionary, because they don’t know what basic hospitality is. Save your money, avoid this place.