I found the accommodation overall lacking in customer service and amenities. There was constant noise from the tannoy system from the school next door all day from 8am to 7pm.
No lunch was offered, only room service at inflated prices. When I inquired about dinner, I was advised there was no food! My friend and I ended up at 7 11 for some dinner! Poor selection at breakfast, often frowned on for a second cup of coffee. Cold poached eggs were also served unless you specified you wanted hot eggs. There is no minibar service available although offered in the advertising. The bar fridges in the rooms are empty, and again on inquiry we were advised that they don't do that anymore.
Daily housekeeping was constantly chased for water and fresh towels.
I had included in my deal a spa voucher- I could not see a spa there nor was my offer mentioned at check in or any other time. No cold towel offered on arrival or any other time on return to the premises.
I put in a complaint over all of this, and was offered a free cocktail or soft drink with lunch the next day. This is when I expressed there was no lunch ever offered This then was rectified to a free lunch and drink, which we declined.
Although the pool area looked aesthetically pleasing, there were rats all over the garden.
No complimentary airport pick up/drop off-told this changed when the new airport was built.
For a place to call themselves 5 star, I would not waste the extra money per night and stay somewhere else.
