We love coming to Anguilla and have stayed at multiple resorts within a wide price range around the island. Manoah is at the very bottom of our list, mostly because of the poor customer service. The location is wonderful: You are on a gorgeous Shoal beach, and The Manoah Hotel itself is a beautiful property. Unfortunately, these breathtaking surroundings are overshadowed by numerous issues of The Manoah experience:
Maintenance, security, and cleanliness concerns: broken front door, broken balcony door with a huge open gap, hair in the bathroom, dirty floors, wrong bed configuration, and the list goes on. Some issues were addressed eventually, resulting in a lengthy check-in process that ate up our first day. Other concerns the hotel simply denied. Emails to the main address (listed online) went unanswered due to "technical outages". Expedia did send a note a month ago about technical outages with two emails to contact the property but no mention that the email had changed. Some issues like the broken door never got fixed, and small issues like empty soap bottles we simply gave up on and never reported. The hotel did eventually respond offering a small compensation for a fraction of our first-day cost.
Poor Internet connectivity. There are multiple wifi options but none of them were stable anywhere. The signal is weak to do anything but occasionally check your email.
In summary, there are well-managed hotels in the area, just not The Manoah. Enjoy beautiful Anguilla!
