The hotel was in shambles due to "improvements", which was fine. They could not give us a king room because we had animals, so were limited to the first floor, which was also fine. However, we were traveling with our baby, so I asked to see the room to make sure the pack and play would fit. He walked down the hall with us, and as soon as i stepped into the room I was hit with a strong cigarette odor. I told [name of general manager redacted due to Expedia policy] this and he shrugged. I asked for a refund and he said we would have to call Expedia. We did, they called [redacted general manager name], and he told them it didn't stink. Expedia refused the refund, and I called [gm, removed] to ask why he lied or if he disagreed with me why he didn't say so in person. He said it was just my opinion. He ultimately hung up on me and I called back and he threatened to call the cops on me and said he would absolutely not allow me to be refunded. Horrible hotel, horrible management, horrible service. I highly recommend staying elsewhere and booking directly after seeing your room.