The hotel staff were exceptional in every way from cleaners, waiters, bar staff , chefs, spa massage ladies, entertainment, ground staff to reception and security. Managers went out of their way to say hello and ensure that you were looked after. They employ people who can speak different languages. Activities and amenities for children also very good.
Food was excellent, clean and they had a good variety of dishes every day , including breakfast, lunch and dinner options.
Rooms were cleaned daily, with the cleaners making sure you are left water and replenished toiletries every day.
We had an iron brought to the room, laundry weighing luggage options.
The staff couldn’t do enough to make your stay enjoyable. Our room was updated to a family room with English movie and sport channels.
You can use the Indrive app to book taxi at the local rates which was fraction of the cost the taxi drivers quote.
We felt safe in the hotel . Airport is a little basic in sharm el sheikh and make sure you take a pen to fill out the immigration forms, otherwise the airport staff want to charge you.
We enjoyed the heated swimming pools. Most other resorts don’t have the heated pools so I never go in for long as I get cold feet cramp's.
They don’t take tips for the staff individually, I liked way tips are put in a box and they are shared among staff.
I would now come here yearly. Better than the turkey , morrocco and Tunisia resorts I’ve been too.
For Christmas it was decorated really nicely.
