4/10
This property isn’t inline with western values or customer service. Yes they bow, yes they smile but anything else is based on if you paid for it.
For example, the outdoor pool isn’t included in the room.
Even when you pay $300 for a family day pass it literally doesn’t include anything except the actual entry. Not even water is included. At the pool you’re not allowed to dive, jump, make a hand stand or anything kids enjoy.
We reserved a Deluxe Business Suite for 4 people (2 adults and 2 kids) however the room only had one (1) bed. They asked us to pay for an extra bed. We slept 4 people in three beds.
This suppose to be a 5 star hotel but the service is more inline with a 2star service.
The food in the hotel is outrageously expensive and not worth it.
We’re used to a more elevated service but for Seoul it’s considered the absolute best.
Jonathan Miron
Hospedou-se por 5 diárias em jun. de 2025
