2/10 - Terrível
David S.
23 de ago. de 2024
Pontos negativos: Limpeza
Horrible experience with Oregon Beach Vacations
We were not able to stay at this location. At 12:47pm on 8-19-24 I was sent a text saying the hot water was out at this location. Not a voice phone call. I was driving to Seaside and did not see the text until I stopped driving and arrived at the reservation address. Oregon Beach Vacations sent an e-mail telling us that we were moved to a different location. I talked with Oregon Beach Vacations and offered to stay there without hot water and was told that was against their policy. I even offered to sign a release. The next location was a one hour drive south to Rockaway beach. We had no other options at this point. When we arrived at the Rockaway Beach location it was not only no where near the beach, it was a complete dump. We were surprised that anyone would consider staying there. I called Oregon Beach Vacations and told them this was completely unacceptable. Luckily I was able to secure the last hotel rooms back in Seaside for the night. We arrived at the hotel at 9pm. Our first evening was shot.
Discussing with Oregon Beach Vacations they thought they might have another location in Seaside but we would have to wait to see if they could get it cleaned. On 8-20-24 we checked out of our hotel at 11:00am and waited to see if we had a place to stay. Oregon Beach Vacations had the next location figured out and we were allowed to check in at 4:00pm. Day two essentially shot. This was a horrible experience. We will never use OBV again. I should get a full refund. Thank you.
David S.
Hospedou-se por 3 diárias em ago. de 2024