6/10 - Ok
David
Viagem com a família
2 de nov. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Upon checkin there was one staff memeber with a negative attitude. We are Hilton Honors members and because the membership is in my name and the reservation was in husbands name they refused to link the stay. They have always linked for us before since we are married. This was our 4th stay at this property and it was not as previous experiences. On day two of a three day stay, we requested the room to be cleaned in the morning while we were out exploring. Came back 2 hours later, not cleaned. Told front desk still not cleaned. We went to room and rested still no staff to clean or at least offer towels. Left for dinner and told front desk again that room was never cleaned. Same associate at check in said room was cleaned. Assistant GM got involved and confirmed room was not cleaned and that he would take care of it. Had it not been for him, we would have gone without clean room or at least towels. Thank you to him as he was very understanding and apologetic. Again we have never had issues at this property and this was our fourth stay. Other than that, convenient to all historic monuments and River Street.