A modern hotel in a quiet area to the south east of the Old Town. Well located, however it does lie at the top of a moderately steep cobbled road, so it would not be suitable for someone with mobility problems without a vehicle.
The hotel itself presents well, however there are clear issues with ongoing maintenance which is impacting the finished product.
We reported to reception that the door handle to the bathroom was broken, there was no plug for the sink, the towel rail was broken and the front door didn’t engage in the lock, so the room couldn’t actually be locked.
None of these things were addressed with the exception of the plug for the sink as we did go down and they took us to another room to take one from there.
The cleaning was not to standard with long black hairs in the bathroom and wardrobe which were not either of ours.
Housekeeping was not everyday, you just get a change of towels, which is unusual for a 4* hotel.
We requested additional pillows as there was only one very soft pillow per person, however these were not available on day one and on day 2 we were given a scatter cushion in a pillowcase. Not ideal.
However, the absolute worst part of the experience was the noise. As it is a quiet location the noise came from the other guests in the hotel- which I fully appreciate the hotel cannot be held responsible for, however they can be responsible for where guests are placed and assigned rooms.
The air conditioning worked superbly! Very powerful!
