4/10 - Insatisfatória
Navaz K.
27 de dez. de 2024
Pontos positivos: Limpeza
Nice property but very poor experience with local agency (Vacasa). Not what we expected from a VRBO
When we checked in we noticed that the heating was not working. It was 50 degrees so quite cold and no hot water either. We called the local manager and notified her of the issue. She said she would try to call a maintenance service but never gave us an ETA or assure us that the problem would be resolved. Instead she tried to push us out of the house saying she would give us a refund. This being Thanksgiving weekend and we being a family of 5 it was hard to find anything else of the same quality/size. She offered to put us up in another Vacasa property which was 1/2 the size and very run down. The toilets were for toddlers. We did not have a choice but to accept it as a temporary stay for one night. Next day, still no ETA or assurance from her to have the issue fixed! She just said she would let us know when it would be looked at! Totally unacceptable for a professionally run place. It's not good that she did not have a regular service to fix these types of issues that she could reach out to. Given that this was an emergency she should have been able to hire a service to do this even if it was at extra cost. Someone showed up at 3.30pm (24 hours) and fixed the issue in 15 mins. It was due to not have cleaned the filter. After the HVAC maintenance left we noticed that the bedroom thermostat was broken and not functional. I reached out to her about it but she simply ignored my message! Thankfully my son figured out that the battery in the thermostat needed to be replaced!
Navaz K.
Hospedou-se por 4 diárias em nov.. de 2024