2/10 - TerrĆvel
Bladimir
Viagem com a famĆlia
2 de ago. de 2025
Pontos negativos: Limpeza, serviƧo e funcionƔrios, comodidades e condiƧƵes e instalaƧƵes da propriedade
We booked through Expedia and upgraded to the Altitude category with swim-out pool access. After returning home and reading other reviews, we realized this category included privileges that were never explained at check-in. We paid for services we never usedāwhat I consider a scam.
The room was acceptable but lacked a hair dryer and iron, which is unacceptable for a āresort.ā The swim-out chairs were moldy, and around the kidsā pool there was foul-smelling stagnant water, likely due to poor drainage. That walkway connects to restaurants, and it was impossible to avoid stepping in it. Finding available chairs was nearly impossible.
Entertainment was almost nonexistentāno shows or activities like other resorts. It was a boring and forgettable stay.
Food and drinks were disappointing. The buffet had limited, low-quality options. Grill meat was edible but overly salty. The Mexican restaurant served the worst hotel meal weāve ever hadāwe left without eating. Only the hibachi was good, but required a two-hour wait to book. Even then, drink service was poorāonly tea offered, no water or wine unless requested.
Alcoholic drinks were low quality: mojitos with spoiled mint, served in plastic cups.
Although the hotel has some acceptable facilities, our experience was very negative due to poor service, bad food, cleanliness issues, and zero communication.
I DO NOT RECOMMEND IT.
Bladimir
Hospedou-se por 4 diƔrias em jul. de 2025
