This is mine and my partner’s second time staying at Samesun SF and we’ve always looked forward to staying here and greeted by hospital staff and housekeeping. The location is awesome, the room is spacious plus clean and nothing beats that balcony view of the Golden Gate Bridge and people watching the city life.
We’ve never had issues with the hotel and staff but our last evening of our four-night stay got confusing. We got into a car accident that didn’t allow us to get back to the hotel till 1:45AM. All of the parking spots were full so we asked Darren at the front desk for suggestions of what to do. Sadly, he was very cold and offered minimal help and gave us suggestions that would make us pay for $30 parking across town, and then we’d have to find additional transportation to get back/to the hotel.
When we asked what guests can to do in situations of the parking-lot filling up, he only gave us the one idea above and left it at that. We ended up calling other hotels within walking distance asking if we can park the car for a few hours and gratefully found a place down the block.
In all, we would come and stay at Samesun SF again because I know that was just one instance. But coming home after a few days from this trip, this interaction really stuck with us. I figured to say some customer-service empathy at the time would have been good enough at those late hours.
