• On the morning after check-in, our room keys were deactivated due to a system error that incorrectly indicated our reservation ended that day — despite us booking a 3-night stay, which had been confirmed at check-in. We spent nearly 30 minutes waiting at the front desk to resolve the issue.
• Even after receiving new keys, the elevator sensor failed to function, preventing us from returning to our room until a doorman kindly assisted us.
• On the third morning, the hot water system was down for several hours, which meant we were unable to shower after the gym or before heading out.
• That afternoon, I received an urgent call from the front desk notifying me of a leak issue and that staff would need to enter our room and relocate our luggage. However, most of our belongings were not packed — many items were left out — which made the situation quite stressful and disruptive. I had to return to the hotel to properly pack and oversee the move, which led me to cancel and reschedule my meetings and dinner plans.
• After returning, although our room seemed unaffected, the smell was noticeably different. I requested a room change. The front desk kindly offered a slight upgrade, which I appreciated, but by then, it was already the final few hours of our stay.
