4/10 - InsatisfatĆ³ria
Adrian, Chula Vista
Viagem a dois
30 de jul. de 2025
Pontos positivos: ServiƧo e funcionƔrios
Pontos negativos: Limpeza, comodidades e condiƧƵes e instalaƧƵes da propriedade
The parking deposit was not disclosed anywhere until arrival. Paid a deposit to park overnight, plus an additional fee per car. We had 2 vehicles and parking alone, the total was $75 of unexpected charges before even getting a key to a room. The first room given to me seemed like a housekeeper hasn't touched it since the 80's. Very strong smell of mold and mildew, stains on the couch, rust in the bathtub, and wallpaper peeling. Went back to front desk and immediately switched rooms. To my surprise, the second room smelled like soap. Seems very strange to me to distribute rooms without quality inspections. Both rooms were on the same floor, but complete opposites when it came to cleanliness. The following morning, the fire alarm went off. Upon calling front desk, they told us that not all guests were notified of said fire drill. Seems strange to hold a property-wide fire drill but not inform ALL of your guests. The fire alarm was going off before 10am. Imagine waking up in a panic because the fire alarm is going off, then having a hard time falling back to sleep. Checkout wasn't until noon but we ended up checking out at 10am. There were far too many issues and hidden fees that were not disclosed until after checking in. The gym was also closed, and the underground parking didn't feel safe at all. Also, the property is poorly lit with some exit signs not illuminated at all. As a first time visitor, it left an impression on me, but not in a good way. Won't stay here ever again!
Adrian
Hospedou-se por 1 diƔria em jul. de 2025
