4/10 - Insatisfatória
Diane
Viagem com a família
7 de jan. de 2025
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Let’s start with a positive, it’s a good location. And that was it. The hotel itself is extremely dated, the lifts are dangerous. We only stayed bed and breakfast, thank goodness as the food was absolutely awful. There is no atmosphere about the place whatsoever, it is old, dark, and dingy. The beds are very old and uncomfortable, the pillows were like rocks. We stayed for eight days and for five out of the eight days we had continuous power cuts, lasting anywhere from between two and 10 hours. We were on the sixth floor, and when you come back from snowboarding the last thing you want to do is trudge up six flights of stairs wrapped up in snow gear. On the one morning we did go for breakfast, we had to walk down to a less than basic breakfast as they could not provide anything hot because of no power. Christmas Day, we were stuck in the hotel in the morning for the first five hours because again there was no power. We have had no apology for all this inconvenience whatsoever. On the morning of our departure, we hear that the hotel was sending emails to further arriving guests, stating there had been a series of power cuts but they apparently have a generator, to which was not used once! on our arrival at 3 am, and going straight to bed, we were very rudely awoken by an extremely loud obnoxious family in our room next door, using the most obscene language possible, and I was not impressed by this in front of my 13-year-daughter. This seem to be common throughout the hotel.