2/10 - Terrível
Marcelo
5 de set. de 2018
Old, dirty, cold, no heating and no blanquets
The room they gave us didn’t look like the one we booked (superieure). When we got back at night the room was freezing and we noticed there was no heating system and to our surprise no blanket on bed or in the closet. We went to the front desk and the guy over there told us there were no blankets available for all guests in the hotel!!! We spoke in French so there was not any misunderstanding. The man said he was sorry about that, and that was it! The hotel is made of thick and cold stone walls and it is unbelievable while the old heating system is down they wont put blanquets on their beds. Due to the situation we had to leave without any refund offer or help. We ended up finding an Ibis Hotel nearby town and that was what saved our night. A big mistake choosing this “hotel” and I think Hotels.com should take it off their list due to such memorable happenings.
Marcelo
Hospedou-se por 1 diária em set. de 2018