Booked 5 nights, however, on the first night (Dec.13) My family alongside over 10 other guests, encountered a problem with hotel's main entrance (an electronically operated door). Even with the correct access code, we couldn't enter inside and people couldn't exit outside of the door. We waited outside the hotel for approximately 2 hours on a cold rainy night and no hotel employees showed up. We had to find another hotel right across the street for the night due to the cold weather as well as the safety concern of being unable to enter or exit in case of an emergency within the hotel. This caused us to pay extra 300 euros for the accommodation. Finally (after about 3 hours), a hotel employee arrived with a mechanical key, to unlock the door. However, the problem with the door was not fixed. If the door is closed by an unaware guest, and it will prevent anyone inside the hotel from exiting the building later on again! As of today, we haven't receive any apology from the hotel, and Expedia customer service assisted us two times to request the compensation for the cost of the night spent in another hotel, however, all ignored by the hotel.
