6/10 - Ok
Debora
Viagem com a família
18 de jan. de 2025
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
The hotel is good. When I was there in January 2023 it was better than in January 2025. I stayed in January 2025 twice, as I entered Italy and left via Rome.
The staff is not friendly. For no one. Perhaps for the Italians, who are an absolute minority. They don't bother to respond with kindness, it's all automatic, as if it were just any purchase, not a stay. The rooms, the three times I stayed, were good on two occasions. Upon arrival in December 2025 for Christmas the room was small for 3 people, and the single bed was bad. Ultimately, education in customer service is the most important thing, and there was a lack of education in the service department. There were two who never said good night or good morning, and answered with boredom. I booked the taxi to the airport 48 hours in advance. When I asked about the taxi that day, the employee, actually the worst of them, said it wasn't written down. Then he realized he was looking at the wrong day's calendar page, and found the reservation. In other words, he didn't care about my question, and then he noticed that he was completely distracted. Having already stayed three times, I recommend it for the location. Only. If I go to Rome again I won't stay there.
